If you just bought a new HP printer, 123.hp.com is the official setup portal that helps you download the right driver, install the HP Smart software, and connect your printer to a computer or Wi-Fi network in just a few minutes. This guide walks you through the complete installation process — wired, wireless, and troubleshooting included.
What Is 123.hp.com?
123.hp.com is HP's dedicated website for printer setup. Instead of searching for drivers manually, you simply enter your printer model number on this site, and it automatically detects your operating system and provides the correct driver and setup software (HP Smart App) to install your printer.
How to Install Printer Using 123.hp.com?
Follow these steps to complete your HP printer installation:
- Unbox and power on your printer. Remove all packaging material, install ink/toner cartridges, and load paper into the tray.
- Go to 123.hp.com in your web browser (Chrome, Edge, or Safari).
- Enter your printer model number. You'll find this on the front of the printer or on the box.
- Download the HP Smart App/driver when prompted by the website.
- Run the downloaded file and follow the on-screen installation wizard.
- Connect your printer — choose USB (wired) or Wi-Fi (wireless) when asked.
- Complete setup by allowing the software to detect and finish configuring your printer.
- Print a test page to confirm the installation was successful.
How to Install 123.hp.com Software on Windows & Mac?
On Windows
- Open your browser and visit 123.hp.com
- Enter the printer model and click "Download"
- Open the
.exefile from your Downloads folder - Follow the prompts to install the HP Smart app and drivers
- Restart your computer if prompted
On Mac
- Visit 123.hp.com on Safari or Chrome
- Download the
.dmgfile for your printer model - Open the file and drag the HP installer into Applications
- Launch HP Easy Start and follow the setup instructions
- Grant necessary permissions in System Preferences when asked
123.hp.com Download & Install: Wired and Wireless Setup
Wired (USB) Setup
- Connect the USB cable between printer and computer
- Let Windows/Mac detect the device automatically
- Run the 123.hp.com installer to complete driver setup
Wireless Setup
- Make sure your printer and computer are on the same Wi-Fi network
- During installation, select "Wireless" as the connection type
- Choose your network name (SSID) and enter the Wi-Fi password
- Wait for the printer to connect — confirmed by a steady Wi-Fi light on the printer panel
123.hp.com Install Not Working? Here's the Fix
If the installation fails or gets stuck, try these fixes:
- Restart your router and printer, then try installing again.
- Disable VPN or firewall temporarily — these can block the installer.
- Clear browser cache and reload 123.hp.com.
- Update your printer firmware through the HP Smart app.
- Try a different browser if the page doesn't load properly.
- Reinstall HP Smart app by uninstalling the old version first.
Frequently Asked Questions
Q: Is 123.hp.com a legitimate HP website?
A: Yes, 123.hp.com is HP's official printer setup portal used to download drivers and software for HP printers.
Q: Do I need internet to install my HP printer?
A: Yes, an internet connection is required to download the driver/software from 123.hp.com, even if you plan to use USB connection afterward.
Q: Can I install 123.hp.com without a CD?
A: Yes. Most new HP printers don't come with a CD anymore — 123.hp.com lets you download everything you need directly from the browser.
Q: What if my printer model isn't recognized on 123.hp.com?
A: Double-check the model number on your printer label, clear your browser cache, or visit HP's official support page to search by model manually.
Conclusion
Installing your HP printer through 123.hp.com is simple once you know the steps — download the right software, choose wired or wireless setup, and you'll be printing within minutes. If you run into issues, the troubleshooting tips above should resolve most common installation problems.
